About OneXtel

Who OneXtel is, what you can do on the platform, and how these docs are organised.

OneXtel is a CPaaS (communications platform as a service) company. Businesses use OneXtel to reach their customers on WhatsApp, RCS and SMS: one-time passwords, transaction alerts, reminders, marketing campaigns and two-way conversations. You can send from the OneXtel portal, from your own systems through the OneXtel APIs, or from the CRM and marketing tools your team already uses.

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OneXtel at a glance

1,000+ enterprise clients

Across 24+ industries, including banking, insurance, retail, e-commerce, healthcare, education and government.

99.99% infrastructure uptime

With real-time failover and 24x7 monitoring.

180+ countries on WhatsApp

Served from data centres in India, the Middle East and the US. Traffic for India stays in India.

Connected to the networks

OneXtel is connected with Meta for WhatsApp, Google for RCS, and the telecom operators and carriers that deliver RCS and SMS.

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What you can do with OneXtel

	What it is for	Start here
WhatsApp	Template and session messages, campaigns from the portal, and calls from customers inside WhatsApp	About WhatsApp
RCS	Messages with your brand name, logo, images, carousels and buttons, in the phone’s own messaging app	About RCS
SMS	DLT-registered SMS in India, and SMS to other countries	SMS overview
Fallback	Retry a message on another channel when the first one is not delivered	Multi-channel fallback
Verify	Generate, send and check one-time PINs over SMS, WhatsApp and email	Verify API
Truecaller	Verified business messages to Truecaller users	Truecaller API
Plugins	Send from MoEngage, CleverTap, WebEngage, Salesforce, LeadSquared, Shopify, Zoho CRM and Optimove	Plugins and connectors

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Security and compliance

OneXtel’s SMS service in India is DLT-registered and TRAI-compliant.

Certification or standard	Covers
ISO 27001	Information security
ISO 9001	Quality management
ISO 22301	Business continuity
SOC 2 Type II	Security and integrity
PCI DSS	Payment-card security
TL 9000	Telecom quality
GDPR	EU data privacy
HIPAA	Healthcare data

Security controls include AES-256 encryption, vulnerability assessment and penetration testing (VAPT), data leakage protection, and security monitoring (SIEM).

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How these docs are organised

Section	Read it to
Guides → Get started	Understand OneXtel. You are here.
Guides → Platform	Sign in, find your way around the OneXtel portal, and set up users, roles, credits, API keys and callbacks
Guides → channels and campaigns	Learn each channel, then run WhatsApp, RCS and SMS campaigns from the portal
API reference	Send and track messages from your own systems
Plugins	Send from the CRM and marketing tools your team already uses

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Where to start

Sign in to the portal

Sign in, read the dashboard, and see what your account can do.

Understand your account

Tenants, TUCs, users, roles and credits, and what to set up before you send.

Send from your systems

One API for WhatsApp, RCS and SMS, with fallback between them.

Connect a plugin

MoEngage, CleverTap, WebEngage and other connectors.

To talk to OneXtel about your use case, write to [e-mail].