MIS Report
MIS reports provide detailed records to track, analyze, and manage SMS delivery and performance:- SMS Delivery Overview — a grid divided by days and hours, showing the number of SMS messages delivered during each hour.
- Daily and Hourly Breakdown — dates in rows and hours in columns, to show SMS volume patterns.
- Total SMS Sent per Day — the total number of SMS messages sent each day, in the final column.
- Performance Analysis and Issue Identification — supports campaign performance analysis and identification of delivery issues, including undelivered SMS and Sender ID–related problems.
- Data-Based Optimization — supports SMS campaign optimization through actionable delivery insights.
1
Open the MIS tab
In the left pane, click Reports, then click the MIS tab.
2
Drill into a count
Click any active count of messages sent hourly, or the daily total count. The platform redirects to the Web subtab.
3
Search
Click Search. The platform tracks the number of SMSs sent through the Web and API.
4
Choose a sending method
Select the required option (Web or API) to view detailed information for that sending method.
5
Apply filters
Refine report data using filters such as Mobile, Sender ID, Campaign Name, Template ID, and Limit (to control entries per page), then click Search.
6
Download
Click a download option (see below).
Summary
View delivered SMS counts and statuses with percentage values, and display a list of delivered SMSs for each child account within the selected date range. Apply filters to generate customized reports.1
Open the Summary tab
In the left pane, click Reports, then click the Summary tab.
2
Select the TUC and date range
Select the TUC from the dropdown list, then select the date range to view the SMS summary.
3
Select the source type
Select the Source type of the SMS from the dropdown list.
4
Download
Click Download and select the required file format (CSV or XLSX) from the dropdown list.
Campaign Summary
Provides an overview of campaign performance, including metrics for delivered, submitted, failed, and awaited messages, and the types of SMS sent.1
Open Campaign Summary
In the left pane, click Reports, then click Campaign Summary.
2
Select the date range
Select the date range to view the campaign summary.
3
Search
Click Search. The platform displays the details of the campaigns.
4
Download
Click Download and select the required file format (CSV or XLSX) from the dropdown list.
Campaign Summary tab
Search
Refine data using available filters to retrieve detailed and specific information.1
Open Campaign Summary
In the left pane, click Reports, then click Campaign Summary.
2
Select the date range
Select the date range to view the campaign summary.
3
Enter search criteria
Enter the required fields (see table below).
4
Search
Click Search. The platform displays the details of the campaigns.
5
Download
Click Download and select the required file format (CSV or XLSX) from the dropdown list.
Sender ID Summary
Provides an overview of SMSs sent through specific Sender IDs. Retrieves data by entering the Sender ID or TUC name, and displays all Sender IDs linked to the account within the selected date range.1
Open Sender ID Summary
In the left pane, click Reports, then click Sender ID Summary.
2
Select the date range
Select the date range to view the Sender ID summary.
3
Search
Click Search. The platform displays details such as the TUC ID, TUC name, and credits of the Sender ID.
4
Download
Click Download and select the required file format (CSV or XLSX) from the dropdown list.
Sender ID Summary tab
Template Wise Report
Reports message data grouped by SMS template, so you can see how individual templates perform and how heavily each is used.1
Open Template Wise Report
In the left pane, click Reports, then the Template Wise Report tab.
2
Set the filters
Enter or search the required TUC, select the From Date and To Date, optionally
enter a Template ID to narrow the results, and select the Source Type.
3
Search and export
Click Search to view the report, then Download to export it.
Template Wise Report tab
Filtering by Template ID is the fastest way to check whether a specific DLT-registered template
is actually being used — an approved template with no traffic usually means a campaign is
referencing the wrong ID.
Clicker Data
Detailed insight into how recipients interact with URLs in SMS campaigns — user IP address, browser, operator, circle, and geographic coordinates — for analysing click activity and engagement.1
Open Clicker Data
In the left pane, click Reports, then the Clicker Data tab.
2
Set the filters
Enter the required TUC, select the From Date and To Date, enter a Mobile
Number, then select the Campaign Name, Channel, and Limit from the dropdowns.
3
Search and export
Click Search, then Download to export the report.
Clicker Data tab
Clicker Details
Click activity for individual recipients on SMS campaign URLs, for user-level engagement tracking.1
Open Clicker Details
In the left pane, click Reports, then the Clicker Details tab.
2
Set the filters
Enter the required TUC, select the From Date and To Date, then select the
Campaign Name and Limit from the dropdowns.
3
Search and export
Click Search, then Download to export the report.
Clicker Details tab
Clicker Data and Clicker Details cover the same clicks from different angles: Clicker Data
aggregates click activity across a campaign, while Clicker Details resolves it to individual
recipients. Use the first to judge whether a campaign worked, the second to see who responded.Both depend on URL shortening being enabled — without it there is no click to track. See
Short URLs.
Scheduled Campaigns
Campaigns queued for future delivery, so you can track and manage what is due to go out.1
Open Scheduled Campaigns
In the left pane, click Reports, then the Scheduled Campaigns tab.
2
Set the filters
Enter the required TUC, select the From Date and To Date, then select the
Campaign Name and Limit.
3
Search and export
Click Search, then Download to export the report.
Scheduled Campaigns tab
This is the reporting view of what is scheduled. To cancel a scheduled send rather than just
review it, use All Schedule.
Custom Download Report
Build your own export by applying advanced filters and choosing exactly which columns appear. Use it when none of the fixed reports gives you the shape you need.1
Open Custom Download Report
In the left pane, click Reports, then the Custom Download Report tab.
2
Set the scope
Enter the required TUC, select the From date and To date, enter the UUID,
and select the Separator format — for example comma.
3
Narrow the results
Add any further filters you need: Error Code, Template ID, Campaign ID, Mobile
Number, and Sender ID. Then select the Source Type and Status.
4
Choose your columns
From Available Columns, select the fields you want and move them into Selected
Columns using the arrow buttons. Arrange them with the up and down controls — the order
here is the column order in the export.
5
Download
Click Download to export the customised report.
Custom Download Report tab
Filtering by Error Code is the quickest way to isolate a delivery problem — export only the
failures carrying one code and you have the full picture of a single failure mode. See
DLR callback for what the codes mean.
Download Data
Every report you generate is queued and produced in the background. Download Data is where finished exports appear. In the left pane, click Reports, then the Download Data tab. The list shows the request time, file creation time, report type, file name, the filters that were applied, status, and a download link.
Download Data tab
Large exports do not download immediately — they are generated and then appear here. If a
report seems not to have downloaded, check this tab before running it again.