Settings: Time Window & Frequency Capping

Configure allowed sending time windows and per-number message frequency caps for RCS.

The RCS Settings subtab (under Channels > RCS > Config) controls when messages can be sent and how often a single recipient can be messaged.

Time Window

OneXtel Time Window allows customers to define specific time windows during which RCS messages can be sent. This feature ensures that communications are timely and compliant with business or regulatory requirements.

Once the configured window expires, further messages will either:

• Stop dispatching and be marked as failed, or
• Be scheduled for the next available window (e.g., next day), based on the customer’s configured action.

1. Open Channels > RCS > Config > Settings

   In the left pane of the RCS platform, click Channels, select RCS, click the Config tab, then click the Settings subtab.

2. Enable Time Window

   Toggle the Time Window switch to turn on the feature.

   The Time Window Configuration pop-up appears.

3. Enter configuration details

   Fill in the mandatory and optional fields described below.

4. Save

   Click Save Configuration.

   OneXtel RCS platform redirects to the Settings subtab.

Mandatory configuration fields

Field	Description	Task
Start Time	Start of the allowed time window. Applies to all days of the week.	Set the time from the dropdown list.
End Time	End of the allowed time window. Applies to all days of the week.	Set the time from the dropdown list.
Preferred Action Post End Time	Specifies how the system should handle messages that exceed the configured frequency cap within the defined time window: Send the remaining messages to the next day (queued messages are automatically sent on the next day or next time window) or Discard Messages (messages that exceed the limit are discarded and not delivered).	Select one option from the dropdown list.

Optional configuration fields

Field	Description	Task
Source	Specifies the channel of message submissions — WEB or API.	Select the channel from the dropdown list.
Sender Profile	List of sender profiles configured for the account.	Select one or more sender profiles to filter the window based on specific senders.
Message Type	Message types (e.g., promotional, transactional), filtered based on the selected sender profiles.	Select one or more message types.
Template Name	Templates for the message type.	Select one or more template names.
API Name	A specific API endpoint used to submit messages.	Select one or more API names so the frequency cap applies only to messages sent through those chosen APIs.

Frequency Capping

OneXtel’s Frequency Capping feature allows customers to set and enforce limits on the number of RCS messages sent to a specific mobile number within a defined time window. It helps maintain compliance, prevent spam-like behaviour, and reduce user fatigue.

1. Open Channels > RCS > Config > Settings

   In the left pane of the RCS platform, click Channels, select RCS, click the Config tab, then click the Settings subtab.

2. Enable Frequency Capping

   Toggle the Frequency Capping switch to turn on the feature.

   The Frequency Capping Configuration pop-up appears.

3. Enter configuration details

   Fill in the mandatory and optional fields described below.

4. Save

   Click Save Configuration.

   OneXtel RCS platform redirects to the Settings subtab.

Mandatory configuration fields

Field	Description	Task
Number of Messages	Maximum messages allowed to a single mobile number within the defined time window.	Enter the number.
Time Window	Per Day, or Custom Time Period — set the time (by default it is in HH:MM format).	Select any one option.
Duplicate Category	Defines message grouping criteria for the cap: Template (messages with the same template are treated as duplicates) or Sender (messages sent from the same sender profile are treated as duplicates).	Select either option individually or use both together.

Optional configuration fields

Field	Description	Task
Source	Specifies the channel of message submissions — WEB or API.	Select the channel from the dropdown list.
API Name	List of available APIs used for sending messages.	Select one or more API names to apply the cap to those APIs.
Sender Profile	List of sender profiles configured for the account.	Select one or more sender profiles to filter the capping based on specific senders.
Message Type	Message types (e.g., promotional, transactional), filtered based on the selected sender profiles.	Select one or more message types.
Template ID	Template IDs linked to the selected message type; enabled only after a message type is chosen.	Select one or more template IDs.