Signing In

Sign in to the OneXtel portal, read the dashboard, and understand what your account level lets you do.

The OneXtel portal is where campaigns are built, templates are managed, reports are read, and the account is administered. Everything below is available to any signed-in user, subject to the role they have been given.

Sign in

1. Open the portal

   Go to the OneXtel portal URL in a web browser. Your account manager provides this during onboarding.

2. Enter your credentials

   Enter the Username and Password for your account.

3. Accept the terms

   Select the I accept the Terms and Conditions checkbox.

4. Sign in

   Click Sign In. The dashboard appears once you are authenticated.

Forgotten your password? Use Forgot Password? on the sign-in screen rather than asking an administrator to reset it — credentials should never be shared.

If two-factor authentication is enabled on your account, you are prompted for a second verification step after your password. 2FA is switched on per account — see Platform overview.

The dashboard

The dashboard is the landing page after sign-in and gives a real-time view of message performance.

Panel	Shows
Summary Overview	Submitted, delivered, failed, and awaited volumes, toggleable between Week and Month
Today’s Delivered Percent	The proportion of today’s traffic that reached recipients
Quick Stats	Volumes submitted today, this week, and this month

Portal dashboard

Your available credit is shown in the header at all times, split into Web and API — traffic sent from the portal and traffic sent programmatically are metered separately. See Credits.

Submitted counts messages the platform accepted, not messages that arrived. The gap between Submitted and Delivered is where delivery problems show up first — if it widens, check the delivery reports before assuming a send succeeded.

What you can do

A TUC account manages day-to-day messaging operations under a tenant. From the portal you can:

• Send messages — one-off, dynamic, or campaign sends, via web, API, or SMPP
• Create and manage templates for each channel
• Manage users within your account’s scope, and assign their roles
• Generate reports on delivery, sender IDs, campaigns, templates, and click data
• Allocate credit to users and sub-accounts
• Maintain the phonebook of contacts and groups
• Configure blacklisted numbers to suppress specific recipients

Administrative control beyond your own account — creating tenants, or changing account-level entitlements — sits with the tenant administrator.

Next steps

Add your users

Create accounts for your team and assign roles.

Generate an API key

Required for API sends and every plugin.

Register callbacks

So delivery reports and replies reach your systems.

Understand the account model

Tenants, TUCs, users, roles, and credits.