Summary Reports

Overall, Failure, and URL Summary reports for RCS message delivery and performance in OneXtel.

Reports provide insights into message delivery and performance to help monitor communication efficiency. The RCS Reports subtab (Channels > RCS > Reports) contains a Summary Report section (this page) and a Detail Report section (see Detail Reports).

Overall Report

The top section displays summary cards showing:

• Total Submitted: Number of RCS messages sent.
• Delivered: Messages successfully delivered to recipients.
• Read: Messages viewed by users.
• Failed: Messages that were not delivered.
• Total Incoming Summary: Number of incoming messages received from users.

Detailed Breakdown

This table categorizes data by TUC ID and message category (Basic, Rich, Other). It displays the number of messages submitted, delivered, failed, read, and button clicks for each category.

Performance Overview

The Performance Overview section shows a bar chart that visually represents message performance across categories, comparing the number of Submitted, Delivered, Failed, and Read messages to help identify trends and delivery effectiveness.

Additional features

• Date & Time and TUC filters allow refined data viewing.
• The Group By option organizes results based on selected criteria.
• Download enables exporting the report for further analysis.

Procedure

1. Open Channels > RCS > Reports

   In the left pane of the RCS platform, click Channels, select RCS, then click the Reports subtab.

   The RCS Report details appear.

2. Open Overall

   Click the Overall navigation tab.

3. Select date and TUC

   Select the required date and time from the dropdown list. By default, the report displays data for Today. Select a specific TUC or All TUC from the dropdown list.

4. Apply filters

   In the right-hand corner, click the red tick icon to apply filters. The report for the selected date and time appears.

5. Reset (optional)

   Click Reset to clear any applied filters.

6. Export (optional)

   Click Download to export the report.

Failure Report

The top section highlights the Total RCS Failures, showing the total number of failed messages during the selected period. It also displays the Top RCS Error Type, which indicates the most common reason for message failure.

Detailed RCS Failure Analysis

This table lists the Error Code, Error Message, and Count of occurrences for each error. It helps identify technical or delivery-related issues affecting RCS message transmission.

Additional features

• Date & Time and TUC filters allow selection of specific data periods and TUCs.
• The Group By option helps organize results based on preferred parameters.
• Download enables exporting the failure analysis report for offline review and troubleshooting.

Procedure

1. Open Channels > RCS > Reports

   In the left pane of the RCS platform, click Channels, select RCS, then click the Reports tab. The RCS Report details appear.

2. Open Failure

   Under the Summary Report subtab, click the Failure navigation tab.

3. Select date and TUC

   Select the required date and time from the dropdown list. By default, the report displays data for Today. Select specific TUC or All TUC from the dropdown list.

4. Apply filters

   Click the red tick icon to apply filters. The report for the selected date and time appears.

5. Reset (optional)

   Click Reset to clear any applied filters.

URL Summary Report

The top section presents key metrics for URL engagement within RCS messages.

Key Metrics	Description
Total URLs	Number of URLs sent in RCS campaigns.
Total Clicks	Total number of clicks recorded across all URLs.
Unique Clicks	Number of distinct users who clicked links.
Avg Clicks/URL	Average number of clicks per URL.

URL Summary Report table

The table lists each URL with details such as Total Clicks, Unique Clicks, Sender Profile, Campaign Name, Template Name, Message Type, and Category. It provides a clear view of user interactions and campaign effectiveness.

• Long URL: The complete link shared through RCS.
• Total Clicks and Unique Clicks: Interaction statistics for each URL.
• Sender Profile, Campaign Name, Template Name, and Message Type: Details related to the campaign setup (if available).
• Category: Type of message category.
• Country, API Key, Source, Provider ID: Technical details for message tracking and delivery (displayed when applicable).

Additional features

• Search enables quick access to specific URLs or campaigns.
• Date & Time and TUC filters allow refined data selection.
• Download exports the summary report for performance tracking and analysis.

Procedure

1. Open Channels > RCS > Reports

   In the left pane of the RCS platform, click Channels, select RCS, then click the Reports tab. The RCS Report details appear.

2. Open URL Summary

   Under the Summary Report subtab, click the URL Summary navigation tab.

3. Select date and TUC

   Select the required date and time from the dropdown list. By default, the report displays data for Today. Select specific TUC or All TUC from the dropdown list.

4. Apply filters

   Click the red tick icon to apply filters. The report for the selected date and time appears.

5. Reset (optional)

   Click Reset to clear any applied filters.

6. Export (optional)

   Click Download to export the report.