User Management

Create and manage TUCs and users in the OneXtel portal, including charging rules, channel entitlements, and licence limits.

User Management is where accounts and the people who use them are created. It has three tabs — TUC, User, and Roles — reached from User Management in the left pane.

Which tabs you can act on depends on your access level. Most customers work in the User tab only; the TUC tab requires tenant-level access and child-TUC licences. See Platform overview.

Users

Add a user

1. Open the User tab

   Click User Management, select the User tab, and click + Add User.

2. Enter the details

   Field	Value
   Full Name	The user’s full name
   Email	A valid email address
   Mobile Number	Their primary mobile number
   Other Mobile Number	An alternate number (optional)
   Company Name	The company name
   Website	The company URL
   TUC	The account this user belongs to
   Role Type	What the user is allowed to do — see Roles
   Username	The username for signing in
   Password	A secure password

3. Create

   Click Create.

Passwords must be at least 8 characters and include an uppercase letter, a lowercase letter, a number, and a special character.

View users

Click User Management, select the User tab, then click Search to list all users — or enter a username in the search field first to filter. The list shows each user’s username, TUC, company, and assigned role.

User list

Edit a user

Find the user as above, click the Edit icon in the Action column, make your changes, and click Update.

Delete a user

Find the user, click the Delete icon in the Action column, then confirm in the warning dialog by clicking Delete.

TUCs

A TUC is the billable account. Creating one sets its charging rules, which channels it may use, and how many sub-accounts and API instances it is licensed for.

Add a TUC

1. Open the TUC tab

   Click User Management, and on the TUC tab click Add TUC.

2. Set the TUC info

   Field	Value
   Name	The tenant name
   OTP Charges Type	On Submission or On Delivery
   Trans Charges Type	On Submission or On Delivery
   Promo Charges Type	On Submission or On Delivery
   Govt. Charges Type	On Submission or On Delivery
   Sim Route Charges Type	On Submission or On Delivery
   Default Charges Type	On Submission or On Delivery
   Billing Type	Prepaid or Postpaid
   Validity	Number of days the charging configuration stays active
   Mask Phone	Yes to hide recipient numbers in reports
   Mask Content	Yes to hide message content in reports

   On Submission charges the moment the platform accepts the message. On Delivery charges only once it reaches the recipient. The distinction matters most for promotional traffic, where delivery rates vary.

3. Set the account privileges

   Option	Description
   2FA	Requires a second verification step after the password at sign-in
   Channels	Which channels this TUC may use — SMS, WhatsApp, RCS
   SMS Settings	Optional per-account features, below

   Available SMS settings:

   Setting	Enables
   Config	SMS configuration settings
   Pull VMN Configuration	VMN configuration for pull-based messaging
   Maker Checker	An approval workflow for SMS activities
   Callback Configuration	Callback settings for delivery and response handling
   SMS Time Window	Time-based restrictions on when SMS may be sent
   Template Auto Match	Automatic matching of messages to approved templates
   Multipart Failed	Handling for failed multipart messages
   Message Expiry	A validity period for delivery attempts

4. Set the licences

   Licence	Description
   Child TUC	How many sub-accounts this TUC may create. 0 for a direct enterprise; higher for an aggregator onboarding its own customers
   TUC Type	The access mode — Web/API
   SMS API	How many SMS API instances are permitted

   Each field shows its own maximum. Values entered must not exceed it.

5. Create

   Click Create.

View TUCs

Click User Management, then Search to list all TUCs. The list shows each TUC’s name, validity in days, status, and creation time.

TUC list

Edit a TUC

Enter the TUC name in the Search By field and click Search. In the Action column, click the Ellipsis icon, make your changes, and click Update.

Delete a TUC

Find the TUC as above, click the Delete icon in the Action column, then confirm by clicking Delete in the warning dialog.

Deleting a TUC removes the account and everything scoped to it. Reassign any users that still need access before deleting.

Related

• Roles
• Credits
• Platform overview