> ## Documentation Index
> Fetch the complete documentation index at: https://onextel-09023014.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# About OneXtel

> Who OneXtel is, what you can do on the platform, and how these docs are organised.

OneXtel is a CPaaS (communications platform as a service) company. Businesses use OneXtel to
reach their customers on WhatsApp, RCS and SMS: one-time passwords, transaction alerts,
reminders, marketing campaigns and two-way conversations. You can send from the OneXtel portal,
from your own systems through the OneXtel APIs, or from the CRM and marketing tools your team
already uses.

## OneXtel at a glance

> [card] 1,000+ enterprise clients
>
> Across 24+ industries, including banking, insurance, retail, e-commerce, healthcare,
> education and government.

> [card] 99.99% infrastructure uptime
>
> With real-time failover and 24x7 monitoring.

> [card] 180+ countries on WhatsApp
>
> Served from data centres in India, the Middle East and the US. Traffic for India stays in
> India.

> [card] Connected to the networks
>
> OneXtel is connected with Meta for WhatsApp, Google for RCS, and the telecom operators and
> carriers that deliver RCS and SMS.

## What you can do with OneXtel

| | What it is for | Start here |
| - | - | - |
| **WhatsApp** | Template and session messages, campaigns from the portal, and calls from customers inside WhatsApp | [About WhatsApp](https://onextel-09023014.mintlify.site/guides/channels/about-whatsapp.md) |
| **RCS** | Messages with your brand name, logo, images, carousels and buttons, in the phone's own messaging app | [About RCS](https://onextel-09023014.mintlify.site/guides/channels/about-rcs.md) |
| **SMS** | DLT-registered SMS in India, and SMS to other countries | [SMS overview](https://onextel-09023014.mintlify.site/guides/sms/overview.md) |
| **Fallback** | Retry a message on another channel when the first one is not delivered | [Multi-channel fallback](https://onextel-09023014.mintlify.site/guides/omnichannel/fallback-overview.md) |
| **Verify** | Generate, send and check one-time PINs over SMS, WhatsApp and email | [Verify API](https://onextel-09023014.mintlify.site/api-reference/verify/overview.md) |
| **Truecaller** | Verified business messages to Truecaller users | [Truecaller API](https://onextel-09023014.mintlify.site/api-reference/truecaller/overview.md) |
| **Plugins** | Send from MoEngage, CleverTap, WebEngage, Salesforce, LeadSquared, Shopify, Zoho CRM and Optimove | [Plugins and connectors](https://onextel-09023014.mintlify.site/plugins/overview.md) |

## Security and compliance

OneXtel's SMS service in India is DLT-registered and TRAI-compliant.

| Certification or standard | Covers |
| - | - |
| ISO 27001 | Information security |
| ISO 9001 | Quality management |
| ISO 22301 | Business continuity |
| SOC 2 Type II | Security and integrity |
| PCI DSS | Payment-card security |
| TL 9000 | Telecom quality |
| GDPR | EU data privacy |
| HIPAA | Healthcare data |

Security controls include AES-256 encryption, vulnerability assessment and penetration testing
(VAPT), data leakage protection, and security monitoring (SIEM).

## How these docs are organised

| Section | Read it to |
| - | - |
| **Guides → Get started** | Understand OneXtel. You are here. |
| **Guides → Platform** | Sign in, find your way around the OneXtel portal, and set up users, roles, credits, API keys and callbacks |
| **Guides → channels and campaigns** | Learn each channel, then run WhatsApp, RCS and SMS campaigns from the portal |
| **API reference** | Send and track messages from your own systems |
| **Plugins** | Send from the CRM and marketing tools your team already uses |

## Where to start

> [card] [Sign in to the portal](https://onextel-09023014.mintlify.site/guides/platform/getting-started.md)
>
> Sign in, read the dashboard, and see what your account can do.

> [card] [Understand your account](https://onextel-09023014.mintlify.site/guides/platform/overview.md)
>
> Tenants, TUCs, users, roles and credits, and what to set up before you send.

> [card] [Send from your systems](https://onextel-09023014.mintlify.site/api-reference/omnichannel/overview.md)
>
> One API for WhatsApp, RCS and SMS, with fallback between them.

> [card] [Connect a plugin](https://onextel-09023014.mintlify.site/plugins/overview.md)
>
> MoEngage, CleverTap, WebEngage and other connectors.

To talk to OneXtel about your use case, write to
[enquiry@onextel.com](mailto:enquiry@onextel.com).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.